D & G Antiques and Restorations - Corona Del Mar, California

Stacy Marshall

First I would like to start with the first day, I had to make an appointment to meet the owners to bring in my lamp. She was 30 minutes late and made all kind of excuses as to the reason why. Seond she wanted to charge me $500.00 to have the dust removed and the cord replaced. I negotiated and got her to 250.00. She stated that she needed 1 month to remove the dust and clean up the lamp. Now granted this is a Tiffany lamp from the 30-40's era, so I was expecting to pay a penny or two. I droped it off at the end of June. I called several times to come and pick up the lamp and it was never cpmpleted. I called about a month ago and low ands behold, the owners where someplace international and the man garenteed me that the lamp was complete and promised that he would personaly call me when they returned to the USA. I never got the call and again they made evey excuse as to the reason why. When i called she said it was not done, so he lied.I went to pick it up, they were RUDE and seemed very NEWPORT. Seemed like I was an inconvenance.. I picked it up last week, almost 3 months later.......please understand that this is a family heirloom and i was extremly concerned that i had not heard a word about the process in almost 3 months. She tells me that it was 375.00 to souder a couple places , remove the dust and replace the cord. I argued that i have a recipt and she broke down to let mee know that she would discount it to 250.00 as we negotiated. Yeah... just as i supected and the main reason why i kept the reciept. I get my lamp home, plug it in and .. Guess what... the cleaning part was the MAIN reason i took to to this place, you should see the work, horrible, like they just took a paper town and whiped it off with some cleaner. I now have to take it to antoher place and pay to have it cleaned again. I called and left a message expressing my disapointment, she called and left me a RUDE message letting me know to NEVER bring anyhting to her store again. Well i will not, she said people like me are not welcome in my sore.... really... I am the customer and you do horrible work, you are RUDE and have no customer serivce. i get better service at WALMART! AT BEST I RATE THIS PLACE -10 IN CUSTOMER SERVICE, REPAIR -10 but they do have some cool over priced items that are fake!
Please feel free to post if you would like to hear the phone message and how you will be treated, i fully recomend using somepleace else or getting a quote from other places. You will not see your item for a long time if ever unless you call monthly about it.

Terra

Excellent customer service !! George did a really good job for repairing my chair.

Patricia Naruse

do not use them for any antique wood furniture. there is another excellent antique furniture merchant in santa ana who is 100,000 times better. so many things were not done properly that I cannot begin to list here.

Sevan Karasu

Best deals with the best customer relationship, never disappointed...

cros zero

Excelente servicio

maritza cazares fraga

Genial!!

Nigel Wallbank

H&M